FAQS

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Vacation Property Cleaning You Can Rely On

We are a professional vacation property cleaning agency serving: Cosby, Pittman Center, Gatlinburg, Pigeon Forge, Sevierville & Wears Valley

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Frequently Asked Questions

Is the Always Faithful Cleaning team member coming to my rental experienced?

Yes, all team members are fully trained and have experience before they are permitted to go on jobs by themselves.

Is the Always Faithful Cleaning team member coming to my rental experienced?

Yes, all team members are fully trained and have experience before they are permitted to go on jobs by themselves.

How can I pay for my services?

2 WAYS TO PAY:

*Send your instant bank transfer through Zelle (https://www.zellepay.com)

*Automated credit card payments are allowable by request and will incur a 3.5% convenience fee.

Do I need to have my own supplies?

No, but we recommend to have your own vacuum, to avoid transfer of allergens and germs.

How far will Always Faithful Cleaning travel?

We service Cosby, Pittman Center, Gatlinburg, Pigeon Forge, Sevierville and all surrounding areas.

Do you offer same day cleaning services?

Yes, we can do your same day cleaning service with an extra fee.

What happens if my vacation rental cleaning falls on a statutory holiday?

Your cleaning appointment will keep it as normal day, we do clean even if is a Holiday or Sunday!

What happens if something is not cleaned to our satisfaction?

All our services are guaranteed. We do this because we make quality the priority.

Please call our office within 24 hrs if there are any problems. The cleaner will go back to your home, to correct the situation.

Can I have the same Always Faithful Cleaning team member come to my home if I use your service on a regular basis?

We make every effort to send the same service provider’s each time.

Occasionally there may be a change in service providers due to illness, days off, vacation or they may no longer work for Always Faithful Cleaning.

Therefore, it is not possible for us to guarantee the same individual/team for each cleaning.

In the event of such an occurrence, we will find a replacement.

Is there a cancellation fee?

If it is necessary to cancel/skip your regular cleaning day, Always Faithful Cleaning requires a 24 hours notice. If Always Faithful Cleaning receives less than 24 hours notice, or can’t access your home, it will be necessary for us to charge a $40 fee for cancellations and/or a $25 rescheduling fee. Future scheduled cleanings will remain unchanged. Please be sure to call in any termination of regularly scheduled cleanings.